Apple Store (Palo Alto) experience

Man, talk about service. I don't think it can beat the Apple store support service. It's awesome! Not like the PC experience. The staff bends backward for you if you request. Put in a new HD for Audrey's Macbook as her drive crashed at MSP. When we arrived at Palo Alto, I went shopping for the OS X disk as well as the new iLife'08. Her computer just would not take the OS X installation disk, called over to the Apple Store, they sneaked me in to take a look; after 15 minutes and an exchange of an open box installation disk (u cannot do that with Bill's stuff I can assure you!), the technical staff basically just installed it via Firewire drive directly; total = 10 minutes! Bill's stuff cannot do that! Granted I have to do updates but so is Bill's. Now, the computer is up and running. I didn't have time leaving the computer for a day and two; and the technical staff made exception. They were trying to save me money by NOT letting me to purchase a new one on the spot! How cool was that?