Wow, I thought Air Canada was bad; no wonder, Air Canada was voted the best airline in North America! The service was just bad! The staff didn't really know what the heck they were doing! Confused! And the reservation system all electronic so you couldn't really contact a person!!!!! And they assumed you are US citizen!!!! With US address!!!! How stupid was that! When I finally got to 1-800 line that could talk to someone, I believed I was talking to India!!!!! All heavy accent. If you want to talk to someone right away, but in India, use: 1-800-589-5582. Took me close to 2 hours just to do a pair of tickets from RDU to ORD!!! It was suppose to be simple! Audrey was on hold the other day for over 35 minutes with a domestic line with no luck! We finally just hung up. But this one I put here, worked good! The website for purchasing sucked! Not working at all for purchasing!
BTW, the Red Carpet lounge in Chicago, did not offer free Internet access; you pick up the airport one and had to pay.
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