We had been having Internet access problem since last Wednesday. Some sites, we couldn't get to. Last night, checking with friends going to the same sites they had no problem. Suspected either the DSL modem or something to the bank of routers/servers at China Telecom. Called this morning, my iron-wife did. The operator was a bit puzzled because someone was speaking fluent Mandarin to report a problem but yet the name on the account is an English name. Haha. Anyway, the service dispatcher came within 45 minutes after the call! How fast was that! Swap out the DSL modem, everything works. Scary consider the modem was replaced about 6 months ago; it was an Alcatel. Now, I have a Motorola. Let see how long this lasts.
But I was amazed at the service response. Pay to be living downtown. I wouldn't be surprise is the service is somewhere just down the road from us.
BTW, when the service tech entering our apartment, he put on pair of covers for this shoes so that he would not stick up the place or make our floor dirty.
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