Thursday, June 5, 2008

What a diff in service

This morning was the first of the 9 MBA sessions I am attending about doing business in China. The place to for this presentation was at EF English; it is a huge place teaching Chinese to learn English. The office was huge and very funky. All wired up to the hill. Since there was no sign in the office where the Seminar Room was, I stopped by the front desk. This girl, looked at me, then kept on talking online to her friend. I stood, she looked, I stood, she looked, and kept talking to her friend online. Finally I sternly asked where the seminar room was. She finally responded only after spoke English! If I were the boss, she would have been fired on the spot.

Then this evening, after Audrey's business meeting at Hongqiao's Marriott we decided to try this new area to eat. It was called Gubei 3911. It was courtyard type area with different ethnic restaurants - Mexico, Indian, Thai. We settled for Thai. The service was exceptional every small way. Audrey ordered the Thai tea but the wrong type, the waitress just explained what she really needed and took it away; no charge, got the right type. Nice.... Food was good too.

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