Sunday, August 3, 2008

Service level dropping

It's true with Macau. Hard to hire people; everyone is at the casinos. Whoever left with in the "other" service sectors suffered greatly. Our restaurant service and shopping experience are sub-par. Just like Hong Kong back in the 90's when things were up, up and up.

I wanted to try out a pair of Nike victory+ running shoes. The girl's attitude was less than stint up the place. She was like, so you want me to assist you? Not helping; didn't know the product; made me felt that I inconvenient her by asking questions and the size I wanted. I calmed myself and waited for my turn. When she tried telling it would take 15 minutes to get the shoes for me, I just walked without even addressing; she was there holding the shoe with a blank look.

Then there was this Japanese restaurant waitress at lunch today; three of us sharing dishes; she didn't even give us any freaking spoons or bowls. When asked for bowls, she had the ball tell us to us the dishes that have our food on. So finally I just yelled at her to give me three plates to share. Ridiculous.

From the last visit, 7 weeks ago to now services went that bad that fast. Not a good sign.

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