what the f!

I have been chasing around the bank, my beloved HSBC, on my CC
statements. I haven't received anything since end of October last
year. I had everything sorted out personally at the bank two weeks
ago, so I thought. And guess what? I got duplicate statements for
this year rather than the ones I requested! And the addressing
section on some of them were screwed up. I called the CC call centre
just now asking for a reprint for my January statement. To my
amazement, the guy informed me that the bank does not mail out
statements with no activity for the month even for a business
account. Huh? To me that just wrong! It broke the first rule of
audit! The bank tried to save a buck here? Definitely to my eye.
The guy at the other end can see my transaction records but I can't
get a statement to my auditor to justify this! AGH!!!!!

As it happens over the weekend, I have started to pull my $ out and
looking for a different bank which has presence in China and in Asia
for me. I can't get the $ working for me with the HSBC bank. I did a
calculation on the fees levied to purchase stocks online for dividend
payout. I made nothing but the bank charges enough just for me to
cover with my dividend payouts. Prefer customers, my ass!