Saturday, April 12, 2008
Question: how many employees it take to pay Visa bill?
at HSBC with Premier status? Answer: four staff (one receptionist, one private banking manager, one HK-based relationship manager and one Visa card call centre staff. And 40 minutes of my life I will never get back; that was how stupid this bank is. A simple transfer from a savings account to a Visa card; in Canada, this will be done in 2 minutes at the bank with a teller. This was just over the top. And HSBC prouds itself to have around the clock worldwide assistance for its Premier customers. Well, I have found out this is not the case. The reason I went to the branch in Singapore to do my payment was the HSBC Internet site sucked! It would not switch from one tab to another to get to where you wanted; it did sometimes but not others; I had to sign in and out every time to get the tab changed properly on the site. So, my test is almost completed with HSBC; will probably move my account to another bank.
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