rip-off

I went through my "H$ bc" statement last week. Wow.... What the f&%*..... ! I was charged over HKD 2500 in financial charges for my CC. Ummmm..... According to my transaction record, I pre-paid a 58K balance with 30K at the beginning of the month. Then at the end of the month, the bank still took out 58K from my account to pay for the balance. Wait, where did my 30K go? The bank could not explain. Apparently, its banking system could not reconcile credit and debit!!! Can you believe that? The bank did not know I paid!!!! I called the bank. Stonewalling... Saying I did not have enough funds. Right... The lady on the line said I was short 20K to pay. Huh? The transaction said the bank took out 58K not 20K. What math did she do on that. There was nowhere that said 20K shortage. Finally couple minutes, she said "what would you like me to do?". I said "reverse the financial charge". 3 days later I got it. Man, what service this bank tried to do?

My Rel Mgr was so helpful. He called HK directly to find out. Basically - useless with the automatic monthly payment system I subscribed. Ha!

Now, w/ my company account.. Just discovered that they charged me over USD 200 for a wiring deposit that used to cost USD7.00. Had to find out what end was up with that. And it went to the wrong account ........ Sender error or the bank error...... I hold my Sincere opinion. Stay tune.