The service quality I expected just went down the bloody toilet. Called for a power adapter and after 45 minutes, no one delivered. I had to called. Another 20 minutes went by, finally someone appeared with one. Wrong one!!! Or someone just had no brains when ordering the power adapters for the hotel. There is NO, repeat NO US plugs on those multiple adapters given to us! Can you believe that? One of the phones not working. OK, OK, so I paid a total of USD 30.00 upgraded to a club lounge suite with a nook that I could work. But stuff around here just not up to the fine quality standard. Mandarin Oriental across the street next to KLCC was much better!
Granted though, I have to say the front desk staff and the lobby staff were all extremely friendly and helpful.
Ah... my faith has just been restored. Our private butler has used her brain to come up with a solution for me!!! Phew....
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