I am writing about my very disappointment of your crew's work attitude
during my flight from Toronto to Shanghai. There was no smile, not
friendly and above all, treated the meal service as a MacDonald's fast
food takeout. I was sitting in your Business First section along with
my wife. The service, comparing with other airlines I have flown
with, to name a few: Cathay Pacific, Dragon Airline, Singapore
Airline, Silk Airways, China Southern and China Eastern, your standard
of service was below average. I was only comparing the same class of
service. Very disappointing. I have flown in your Business First
class of service since beginning of 2007, all originating from
Vancouver. The crews were exceptional, very friendly, courteous,
service with a smile. Please extend my gratitude to your Vancouver-
based crew. Unfortunately, I could not say the same about this crew
from Toronto to Shanghai. I had my half drank coffee and table cloth
snatched from me while I was still drinking, all the crumbs from the
dinner fell on my lap. The tone of voice used was less than friendly
when your crew were serving our first refreshment. One of your crews
told me to remove wrappings so she could set a drink down as if she
was doing me a favour. I dislike that type of attitude and certainly
did not expect that with the amount we paid for the class of service.
The meals were served so fast, I thought I was in a mass hall. After
that, everyone disappeared. I trust this is a very isolated incident
and not a continuing trend. The service from Shanghai to Toronto on
August 7 was exceptional. Many thanks to your crew.
Regards.
Damiao Lo
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